Privacy Policy

Vraj Vivah is operated by Reena Garg, a sole proprietorship registered in Ghaziabad, Uttar Pradesh, India. We are the business responsible for the personal information described on this page. Our full registered address and official contact details are on our Contact page.

Vraj Vivah is an independent platform and is not affiliated with ISKCON or any official institution.

We collect only what we need to run Vraj Vivah: to show your profile, match and connect members, give badges, take payments, keep members safe, and meet the law.

• Your account — your email address and password (stored only in a scrambled form that cannot be read back), or, if you use Google sign-in, the email and basic profile Google shares with us.
• Your profile — your names, legal name, gender, date of birth, where you live, marital status, children, height, what you write about yourself, and photos; and the optional fields you choose to fill in: who manages the profile, citizenship, weight, mother tongue, religion and spiritual practice, community, diet, smoking and alcohol, willingness to relocate, family, education, work, income range, horoscope details (birth date, time and place) and what you are looking for in a partner.
• Health information, if you add it — the optional Accessibility / disability field. It is shown on your profile only if you fill it in, and you can remove it at any time.
• Your phone number — only if you choose to verify it, to give you the ✓ Phone badge. It is never shown to other members.
• Your selfie — only if you take the ✓ Photo check. It is compared with your main photo, never shown to other members, and deleted within about a day — or, if the automatic check cannot confirm it after a few tries, after our team has checked it (at most 30 days).
• Your government ID — only if you take the ✓ ID check. We read your name, date of birth and the type of document, and check that the face matches your main photo. The ID image is deleted after the check. We keep your name, date of birth and document type as your verified record. We do not keep your ID number.
• Messages and calls — the messages you send, and a record of each voice call (who called whom, when, and for how long). Calls are never recorded.
• Videos and endorsements — your introduction clip (video or voice), and endorsements (letters, audio or video) that others give you.
• Payments — the plan, amount, date and result of each payment, and the payment company's reference. Never your card or bank details.
• What you do on the site — sign-ins, searches, profiles viewed, interests, messages sent, blocks and reports, with dates and times. We use this to keep members safe and to look into problems.
• The help chat — if you are signed in, what you type into it and its replies.
• The launch list — your email, if you asked us to tell you when we open.
• If you join as an influencer — your phone number, PAN and bank or UPI details, so we can pay you.
• To stop misuse — a scrambled code made from your phone number and profile details, so the free trial can be used only once; and, if an account was banned, its email address.

Sensitive information. Under Indian law, some of this is sensitive personal data: your password, your payment information, an influencer's bank or UPI details, your face (your selfie and ID photo), and any health information you add. We collect each of these only when you choose to use the feature that needs it, and only for that purpose.

Photos are cleaned before they are saved. Phones quietly write hidden details into a photo file — often the exact place it was taken. When your browser can read the photo, we rebuild it before it leaves your device, which removes those hidden details. What we store is the picture, not where you were standing.

If you join through an influencer's referral code or link, we record which influencer referred you so we can apply your discount and credit them. Influencers only ever see anonymous aggregate counts — never your name, email, or profile.

Some fields on a matrimonial profile are personal in nature — for example your religion and spiritual practice, your community, your diet, and your horoscope details. These are optional and you choose whether to fill them in. We use them only to help you and other members judge compatibility, and they follow the same visibility rules as the rest of your profile. You can edit or remove them at any time.

You give us this information when you create your account and build your profile, and you choose which optional fields to fill in. We hold and use it only to run the matchmaking service described on this page. You may withdraw your consent at any time by deleting your account from your account settings — see Deletion & retention below for what happens then.

Vraj Vivah is only for adults aged 18 or over. We check your date of birth when you join, and we do not knowingly hold information about anyone under 18. If you believe a member is under 18, please tell our Grievance Officer, named below.

Other members see only what the platform's privacy rules allow. Before you connect, your full legal name and exact date of birth are hidden — others see only your display name and your age. Once you and another member both accept each other's interest (a mutual match), you each become able to see the other's legal name and date of birth, to help with family discussions and horoscope matching. Some other details are visible only to premium members or after you match. See our safety guidance for how connecting works.

Who at Vraj Vivah can see your information. A very small team runs Vraj Vivah. Our support team can see account and profile details and help-chat conversations, so they can help you. Only our senior administrator can read private messages between members, and only to look into a report, a safety or fraud concern, or when the law requires it.

We never sell your personal information. We share it only:

• with other members, as our privacy rules allow;
• with the service providers listed below, each receiving only what it needs;
• with the police, courts or government when the law requires it; and
• with a new owner if the business is ever transferred — we would tell you first.

Running the website

• Supabase — our database, sign-in, and file storage. It holds your account, your profile, your photos and videos, and your messages.
• Vercel — hosts the website. It also gives us simple website analytics: it counts visits to each page and records the website you came from, your type of browser and device, and your country. It does not receive your name or email.
• Resend — sends the emails you get from us, such as account emails, reminders, and payment notices.
• Sentry — receives technical error reports, with personal details removed, so we can fix problems.

Google — we use several Google services:

• Google sign-in — only if you choose to sign in with your Google account. Google confirms who you are and shares your email address and basic Google profile details, such as your name, with us.
• Photo and video checks (Google Cloud Vision and Video Intelligence) — every photo and video you add, including your profile photos, your introduction video, and endorsement photos and videos, is checked automatically for unsafe content before other members can see it. The photo check also reads any text written on the picture, so a phone number or web link cannot be slipped onto a photo. For profile photos it also finds roughly where a face is. We keep only a circle — a position and a size — so your face stays in view when a photo is shown in a small or differently shaped box. We do not store face measurements, and we do not use this to identify you. To be checked, a video is copied for a short time to Google Cloud Storage and deleted when the check is done.
• Google Gemini — an AI service we use in two places. First, to read your name, date of birth and the type of document from your government ID when you submit it for verification — no other information is extracted, and the image is deleted after the verification decision is made. Second, only if you use Fill from biodata: it reads the biodata file or text you give it and suggests answers for your profile form. You check every suggestion before saving, and we do not keep the file.
• YouTube — the seminar videos on our home page are played from YouTube. When that part of the page loads, your browser connects to YouTube, which receives your device's internet (IP) address and browser details under Google's own privacy policy. We use YouTube's privacy-enhanced mode, which does not set tracking cookies unless you play a video.

Verification

• Amazon Web Services (AWS) — compares your selfie, or the face on your government ID, with your main profile photo, in Mumbai.
• Twilio — sends the one-time code that confirms your mobile number, only when you choose to verify it. It receives your mobile number, and Twilio and the telephone companies it works with carry the text message to your phone.

When you contact us

• Gmail (Google) and Dynadot — our support inbox is a Gmail account. Mail sent to our vrajvivah.com address is passed on to Gmail as well, by Dynadot, the company that looks after our web address. So any email you send us is kept in Gmail — and so is the note we receive when the help chat passes your question to a person, which includes your email address and member number.

Features you choose to use

• Anthropic (the company that makes the Claude AI) — answers questions in our help chat. It receives the messages you type into the chat. When you are signed in, it also receives your first name and a short summary of your account — for example your membership plan, whether your profile is published, which verifications you have completed, and how many photos and pending interests you have — so it can answer questions about your own account. Please do not type passwords, bank details, or other private information into the chat.
• AstrologyAPI — calculates your horoscope chart if you add your birth details. It receives only your date and time of birth and the map position and time zone of your birth place — never your name or email.
• LocationIQ — finds your birth place on the map when you search for it. It receives only the place name you type.
• Daily.co — carries the sound of voice calls between matched members. It receives an internal code for your account — not your name, phone number or email — and calls are not recorded.

Payments

• CCAvenue for payments in Indian rupees and PayPal for payments from outside India. They receive only what is needed to process the payment. We never see or store your full card or bank details.

Our main database is in Mumbai. Several providers are based abroad, mainly in the United States, so some of your data is processed there. We choose providers whose terms commit them to protect your data and to use it only to provide their service to us.

You can see and update your information at any time from your profile and account settings, and you can delete your account whenever you wish. If you have a question or concern about your data — including access, correction, or a complaint — contact us at admin@vrajvivah.com, which reaches our Grievance Officer, named at the foot of this page.

If the legal name or date of birth on your verified record is wrong, or changes legally, write to us with proof and we will correct it.

Deleting your account removes your profile from the site straight away and ends your matches. We keep limited records afterwards for up to 5 years, for safety investigations, fraud and abuse prevention and legal claims — including your verified ID record (legal name, date of birth and document type) and the scrambled code that stops the free trial being claimed twice. Payment records are kept for 7 years, because Indian tax and accounting rules require it. Retained records are never shown to other members and are not used to train any AI models. You can register again later with the same email and start a fresh profile.

One small exception: if an email we send you cannot be delivered, or you report it as spam, we keep a note of that email address so we do not write to it again — even after your account is deleted. Ask us and we will remove it.

We use only the cookies needed to run the site — to keep you signed in, remember your choices and apply an influencer's referral code. We don't use advertising cookies. Our page-visit counting does not use cookies.

Photos are stored privately, and our access rules are enforced by our database, not only by the screens. We give each person on our team only the access they need, and keep our secret keys on our servers. No website can promise perfect security. If a security problem puts your data at risk, we will tell you and the authorities as the law requires.

If you have a complaint about your personal information, your profile or membership, another member's behaviour, or a payment or refund, our Grievance Officer will help. You don't need an account — if someone has made a profile with your name or photos, you can complain too. A plain email is enough.

• Grievance Officer: Eshant Garg
• Email: admin@vrajvivah.com
• Phone: +91 99998 67447
• Address: B-1415, Gaur Globe Village, Crossing Republic, NH 24, Ghaziabad, Uttar Pradesh 201016, India

Email is the best way to reach us. It goes straight to the Grievance Officer and gives both sides a written record.

We acknowledge every complaint within 24 hours and resolve it within 15 days. We remove a fake profile using someone's name or photos, or a photo showing nudity or sexual content or that has been edited, within 24 hours of a complaint, and other content that breaks our rules within 72 hours.

If you are not happy with our answer, you can appeal to the Government of India's Grievance Appellate Committee at gac.gov.in within 30 days of our reply. From 13 May 2027 you will also be able to complain to the Data Protection Board of India.