Refund & Cancellation Policy

Vraj Vivah is an online matrimonial (matchmaking) membership service. It is free to join — creating a profile and browsing members costs nothing. We also offer an optional paid Premium membership that unlocks extra features. This policy explains how payments, cancellations, and refunds work for Premium. Vraj Vivah is operated by Reena Garg (sole proprietor).

New members can start a 7-day free trial of Premium with no card and no payment. No money is taken during the free trial, so we encourage you to use it to decide whether Premium is right for you before you pay. The refund terms below apply only after you purchase a paid plan.

You can start it once your phone number is verified, your profile is published, and you have never had Premium. It is one per person — one per phone number, even if you delete your account and join again.

Premium is sold as a one-time purchase for the length you choose (see our Pricing page for current plans and prices). It is not a recurring subscription — we do not store your card or charge you again automatically. Because nothing renews on its own, there is nothing to “cancel” to stop future charges: if you simply don't buy another plan, no further payment is ever taken. Your Premium access continues until the end of the term you already paid for.

Premium gives you immediate access to digital features the moment your payment succeeds. For that reason a paid plan is non-refundable except in the specific cases below, where we give a full refund:

• you were charged more than once for the same plan (duplicate payment);
• you were charged but did not receive Premium access due to a technical error on our side; or
• a payment was taken in error, you tell us within 7 days, and you have not yet used Premium — for example, sent an interest or started a call.

If Premium stops working because of a problem on our side for more than 3 days in a row, we add those days back to your plan.

If you close your account, or we close it because the Terms of Service were broken, any Premium time left ends and is not refunded. If we end your Premium or close Vraj Vivah for a reason that is not your fault, we refund the unused part. If your bank reverses a payment, that Premium ends.

Refunds are always issued to the original payment method — we never send refunds by any other route.

Email us at admin@vrajvivah.com with the registered email on your account and the date and amount of the payment. We acknowledge every request within 24 hours and, where a refund is due, approve and initiate it within 3 working days. Once initiated, the amount is returned to your original payment method through our payment provider and your bank; this can take up to 5–21 days to appear in your account, depending on your bank.

Vraj Vivah is a fully digital service. Premium is activated on your account instantly online the moment your payment succeeds — there is nothing physical to ship or deliver, and no shipping or delivery charges apply.

If you have a complaint about your personal information, your profile or membership, another member's behaviour, or a payment or refund, our Grievance Officer will help. You don't need an account — if someone has made a profile with your name or photos, you can complain too. A plain email is enough.

• Grievance Officer: Eshant Garg
• Email: admin@vrajvivah.com
• Phone: +91 99998 67447
• Address: B-1415, Gaur Globe Village, Crossing Republic, NH 24, Ghaziabad, Uttar Pradesh 201016, India

Email is the best way to reach us. It goes straight to the Grievance Officer and gives both sides a written record.

We acknowledge every complaint within 24 hours and resolve it within 15 days. We remove a fake profile using someone's name or photos, or a photo showing nudity or sexual content or that has been edited, within 24 hours of a complaint, and other content that breaks our rules within 72 hours.

If you are not happy with our answer about a payment, you can contact the National Consumer Helpline: call 1915 or visit consumerhelpline.gov.in.