Terms of Service
1. Who you are agreeing with
Vraj Vivah (vrajvivah.com) is a trade name of Reena Garg, a GST-registered sole proprietor in Ghaziabad, Uttar Pradesh, India. When these terms say “we”, “us” or “Vraj Vivah”, they mean Reena Garg, and your agreement is with her. Our address and contact details are on our Contact page. “An initiative by Yoga of Love”, shown on our pages, refers to our founders' wider work. Yoga of Love is not a party to this agreement.
Vraj Vivah is independent. It is not affiliated with, endorsed by, or run by ISKCON.
These terms are an electronic record under the Information Technology Act, 2000, published under rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. By creating an account or using Vraj Vivah, you accept them. If you do not agree, please do not use the site.
2. What Vraj Vivah is — and what it is not
- Vraj Vivah is an online platform where devotees can find each other for marriage. It is strictly for marriage — not a dating site.
- We are an intermediary under section 2(1)(w) of the IT Act, 2000. Members write their own profiles and messages and add their own photos. We do not write them, and we are not responsible for them.
- We are not a marriage bureau, broker or agent. We do not arrange, recommend or approve any match. Showing you a profile is not a marriage proposal or a recommendation from us.
3. Who can join
You can use Vraj Vivah only if:
- you are at least 18, and old enough to marry under the law that applies to you — in India, 21 for men and 18 for women;
- you are legally free to marry — single, divorced or widowed. If you are separated but not yet divorced, please wait until the divorce is final;
- you genuinely intend to marry;
- you can enter into a binding agreement; and
- we have not removed you from Vraj Vivah before.
One person, one account.
4. Profiles run by family
A parent, brother, sister or other relative may create and run a profile for someone, but only if that person meets section 3, knows about the profile and agrees to it, and the photos and details are theirs and true. Whoever runs the profile is responsible for it under these terms. The person the profile is for can ask us at any time to change or remove it. Only they can take the selfie and ID checks.
5. You are responsible for yourself
You alone are responsible for:
- the truth of everything in your profile and your messages;
- whom you contact, what you share, and whom you meet;
- checking other members' details for yourself (section 6); and
- every decision you make — including the decision to marry.
We are not responsible for what any member says or does, on Vraj Vivah or anywhere else.
6. What we check — and what we don't
We do not check whether what members write is true. Profiles may contain mistakes, and some may be false. We do not run criminal or background checks.
A badge confirms only the one thing it names:
- ✓ Phone — the member confirmed this phone number with a code.
- ✓ Photo — a live selfie matched their main photo.
- ✓ ID — a government ID was checked and its face matched their main photo.
- Endorsed — someone wrote or recorded an endorsement. We do not vouch for the person.
No badge means we have checked nothing about that member. Even a badge is not a promise about anyone's character, marital status, health, education, job, income, family or intentions.
Before you marry, check for yourself: meet in person with your family, speak to people who know them, and confirm their marital status, education, job and income. Consider a background check. Our safety guidance can help.
7. Before and after marriage
Any meeting, relationship, engagement or marriage between members is a private matter between them and their families. We are not a party to it.
We are not responsible for anything that happens between members, before or after marriage, including:
- false statements about identity, age, marital status, education, job, income, health or family;
- demands for dowry, money or gifts;
- cheating, fraud or loss of money;
- harassment, abuse or harm; and
- disputes, separation or divorce.
If any of this happens, your claim is against the person responsible, not against Vraj Vivah. We will help the police and the courts when the law requires it.
We never ask for money outside Vraj Vivah. You pay us only through vrajvivah.com — the Pay button on our Premium page takes you to our payment partner's secure page (CCAvenue or PayPal). Nobody from Vraj Vivah will ever call or message you to ask you to send money, or for your bank details, card number or a one-time password (OTP). If anyone — another member, or someone who says they are from Vraj Vivah — asks you to send money, do not send it, and report them to us. If you choose to send money, gifts or anything of value to anyone, you do so at your own risk, and Vraj Vivah is not responsible for that loss.
8. Rules everyone must follow
You must not post, share or send anything that:
- belongs to someone else, when you have no right to share it;
- is obscene, pornographic, sexual or paedophilic, or invades anyone's privacy, including bodily privacy;
- insults or harasses anyone because of their gender;
- is racially or ethnically offensive, or stirs up hatred between groups because of religion or caste;
- relates to or encourages money laundering or gambling;
- harms a child in any way;
- breaks a patent, trademark, copyright or other right;
- misleads people about where it came from, or is knowingly false or misleading;
- pretends to be someone else;
- threatens the unity, integrity, defence, security or sovereignty of India, its friendly relations with other countries or public order, insults another country, or encourages a crime;
- contains a virus or other harmful code; or
- breaks any law.
And on Vraj Vivah in particular:
- No dowry. Don't ask for, offer or hint at money, gifts or property as a condition of marriage. In India this is a crime.
- Never ask other members for money, gifts, loans or investments.
- Real, recent photos of yourself only — no AI-made or heavily edited photos.
- Respect privacy. Don't record calls, or share another member's messages, photos, screenshots or details, without their permission.
- No marriage bureaus, agents or businesses looking for clients.
- Don't copy or collect other members' details, or try to get around our privacy protections or security.
- Be respectful. No abuse, threats, or contacting someone again after they have said no.
9. What we can do if these terms are broken
If you break these terms, or we reasonably believe someone's safety is at risk, we may — at our discretion and, where needed, without notice — warn you, remove content, hide your profile, limit what you can do, or suspend or permanently close your account. We may also report it to the police. Premium time is then handled as section 11 says.
If you think we got it wrong, email our Grievance Officer within 30 days and a person will look at it again.
10. Your photos and words
What you add stays yours. You allow us to store it, resize or crop it, remove hidden location details, check it for safety, and show it to members as your settings allow — only to run Vraj Vivah. This ends when you remove it or close your account, except for the copies our Privacy Policy describes. We never use your photos in advertising without asking you. Only add what you have the right to share.
If you add an endorsement from someone else, you confirm they agreed to it being shown.
The site's design, text and logo belong to us or are used with permission. Please don't copy them.
11. Paid memberships
- Premium is a one-time purchase for a fixed term. It does not renew automatically, and we never see or store your card or bank details.
- The price is shown on our Pricing page before you pay and includes applicable taxes. Prices depend on the country in your profile. If you give a false country to pay less, we may end your Premium without a refund.
- Refunds are given only as our Refund & Cancellation Policy explains.
- If you close your account, or we close it because you broke these terms, any Premium time left ends and is not refunded.
- If we end your Premium, or close Vraj Vivah, for a reason that is not your fault, we refund the unused part.
- If your bank reverses a payment (a chargeback), that Premium ends.
- A discount code can be used once per person, on one plan, and cannot be exchanged for money.
12. No guarantees
Vraj Vivah is provided “as is” and “as available”. We do not promise that you will find a match or marry, that any member will reply, that any profile is true, or that the site will always be available or free of errors. You use Vraj Vivah at your own risk.
Our help assistant is a computer program and can make mistakes. If it says something different from these terms or our policies, the written terms and policies apply. Horoscope matching and reports follow traditional methods and are for guidance only.
13. Limits on our liability
As far as the law allows:
- We are not liable for any indirect or consequential loss — including loss of money, opportunity or reputation, or distress — arising from your use of Vraj Vivah or from any member's conduct.
- In every case, our total liability to you, for any claim of any kind, is limited to the amount you paid us in the 12 months before the claim arose.
Nothing in these terms limits liability where the law does not allow it, such as for fraud, or takes away your rights as a consumer.
14. Covering our costs (indemnity)
If your breach of these terms, your content, or your conduct towards another member leads to a claim against us, you agree to cover our reasonable losses and costs, including legal fees.
15. Emails we send
We send the emails needed to run your account — confirming your email, password resets, sign-out and payment notices — and reminders if you have been away for a while, which you can turn off. Once a year we also send a short reminder of these terms and our Privacy Policy. We never sell your email or send advertising from other companies.
16. Complaints
Our Grievance Officer's name and contact details are on our Privacy Policy and Refund & Cancellation Policy. We acknowledge every complaint within 24 hours and resolve it within 15 days. You don't need an account to complain. Content that breaks section 8 is removed within 72 hours of a complaint; a fake profile using someone's name or photos, or a photo showing nudity or sexual content or that has been edited, within 24 hours.
If you are not happy with our answer, you can appeal to the Government of India's Grievance Appellate Committee at gac.gov.in within 30 days.
17. Changes to these terms
We may update these terms. For an important change, we will email you at least 14 days before it takes effect. If you keep using Vraj Vivah after that, you accept the new terms; if you don't, you can delete your account.
18. Which law applies
These terms are governed by the laws of India. The courts of Ghaziabad, Uttar Pradesh, India have exclusive jurisdiction. This does not take away your right to go to a consumer commission where you live or work, or your rights under the consumer laws of your own country.
19. General
If any part of these terms cannot be enforced, the rest still applies. These terms, with our Privacy Policy and Refund & Cancellation Policy, are the whole agreement between us. If we don't enforce a right straight away, we still keep it. We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, internet or provider outages, or government action. We may transfer this agreement to whoever takes over the business, and we will tell you first. Notices to you go to your account email. If these terms are ever translated, the English version applies.
